TERMS OF SERVICE

SHORT COURSES & DOWNLOADABLE PRODUCTS

TERMS & CONDITIONS

Mary Cotter Nutrition
Updated: August 2026

These terms and conditions govern the way in which We (“Mary Cotter Nutrition”) supply short courses and downloadable products, including but not limited to Chronic UTIs: the Root Cause Reset (“the Product”) to You (“the Purchaser”).

Please read these terms carefully before You purchase. These terms tell You who We are, how We will provide products to You, how You and We may change or end the contract, what to do if there is a problem and other important information. All rights not expressly granted in these terms are hereby reserved.

By purchasing the Product, You agree to the terms set out below.

You agree to review this agreement periodically to ensure that You are aware of any amendments to this agreement, which may be made at any time.

INFORMATION ABOUT US AND HOW TO CONTACT US

Mary Cotter Nutrition is a business registered in the Republic of Ireland.

1. ACCESS & LICENCE

Upon payment, you are granted a limited, non-exclusive, non-transferable license to access and use the purchased Service for your own personal use. Access may not be shared, transferred, or sold to any third party.

2. GENERAL

We develop, distribute and maintain this Product and will also provide You with login details. We will also manage your access to the Product and provide support to You, where necessary.

You shall not copy, modify, transmit, distribute or in any way exploit the Product or any other copyrighted materials provided other than for your individual learning. Any other purpose is expressly prohibited under these terms. You shall also not permit anyone else to copy, use, modify, transmit, distribute or in any way exploit the Products or any other copyrighted materials.

We provide the materials ‘as is’ and without any warranties, whether express or implied, except those that cannot be excluded under statute. We also do not warrant that the materials will be error free, including technical inaccuracies.

3. ACCESS TO MATERIALS

The starting date of your access to the Product is deemed to be the date that You first have access and continues for 'Lifetime Access’.

‘Lifetime Access’ means Products will be made available for download at such time that Products are no longer available through Practice Better. Downloadable content will only be available for customers eligible for Lifetime Access.

We will take all commercially reasonable steps to provide You with uninterrupted access to the Product. However, your access may be restricted occasionally for reasons beyond our control. Such reasons include force majeure events, power outages, actions from computer hackers, and others acting outside the law. Your access may also be interrupted due to software issues, server downtime, increased Internet traffic, programming errors, regular maintenance and other related reasons. Where this is the case, we will take commercially reasonable steps to restore your full access within a reasonable period of time. ‘Commercially reasonable’ in these terms shall mean reasonable efforts taken in good faith, without unduly burdensome use or expenditure of time, resources, personnel or money.

Improvements or changes to the Product or any other material may occur at any time without prior notification to ensure that they are up-to-date and accurate.

Access to the Product is worldwide and not Ireland-specific.

If You have any issues or questions regarding access, please contact hi@marycotternutrition.com

4. PRICING AND PAYMENT

We use Stripe (third-party payment providers) to process our payments.

Payment for the Product must be made at the point of purchase unless a payment plan is available and has been selected. If a Payment Plan is selected, You will make an initial payment at the time of purchase, followed by a set number of additional monthly payments. Payments will be debited automatically from the account at 30-day intervals.

By selecting a payment plan, You agree to make all monthly payments until the purchase balance is cleared. Failure to do so may result in the commencement of legal action against You.

Mary Cotter Nutrition reserves the right to withdraw payment plan purchase options at any time. This will not affect pending payment plans.

You agree to provide payment for the Product in the stipulated currency and will be liable to pay any relevant conversion charges and applicable sales tax in your region.

We reserve the right to review and change the pricing of the product. This will not affect products that have already been purchased.

5. REFUNDS AND RESTRICTION POLICY

Right of withdrawal: a 14-day cooling-off period

If you buy a product or service online, by phone or from a seller at your doorstep (in legal terms a “distance contract” or “off-premises contract”) you have the right to withdraw. This means you can cancel the contract within 14 days without providing any justification (the "cooling-off period"). For goods this means 14 days from the date of delivery, for services 14 days after the day the contract was agreed. If the cooling-off period expires on a non-working day, your deadline is extended until the next working day.

Exceptions

Please note: the 14-day cooling-off period does not apply to:

• Online digital content, such as a course or video training, that you started downloading or streaming after you expressly agreed to lose your right of withdrawal, at the point of purchase.

• Fully delivered services, such as 1-1 services, if you expressly agreed to start immediately acknowledging you would lose the right of withdrawal.

It is your responsibility to ensure that you meet the system requirements, including compatible hardware, software, telecommunications equipment and Internet service, prior to purchasing any content. We are unable to provide refunds where your access to the Product is inhibited due to insufficient system requirements.

We may restrict your access to the Product if you breach these terms, including without limitation:

a) A failure to make any payment due to us; or

b) Failure to provide accurate information that is necessary for us to provide the Products to you.

In these circumstances, we will inform you via email with seven (7) days’ notice that your access to the Product will be restricted.

No refunds, credits, or extensions will be granted for missed sessions, personal circumstances, or lack of use.

6. CLIENT SUPPORT & COMMUNICATION

Support, communication channels, and access terms will vary depending on the specific product or service purchased and will be outlined clearly at the point of sale or in your onboarding materials.

It is your responsibility to access and use any support features during the timeframe allocated. No additional support will be provided beyond the terms specified for the particular product or service unless otherwise agreed in writing.

7. RESULTS DISCLAIMER

Any Product, Mary Cotter Nutrition, including its staff and its affiliates, are not a substitute for the advice of your doctor, consultant, healthcare advisor, or any of your advisors, personal or professional. Mary Cotter Nutrition does not make any guarantees with our ideas, information, tools or strategies. 

Your results are dependent on your own effort, implementation, and commitment. We do not guarantee any specific outcome, or result. Any case studies or examples provided are for illustrative purposes only.

8. YOUR RIGHTS

This is a summary of your key legal rights.

Under the laws of the Republic of Ireland, the Product must be as described, fit for purpose and of a satisfactory quality. If the Product is faulty, then You are entitled to ask for a repair or a replacement and if the fault cannot be fixed, or it has not been fixed within a reasonable time and without significant inconvenience, then You can get some or all of your money refunded.

9. INTELLECTUAL PROPERTY

All content, templates, materials, and tools shared remain the intellectual property of Mary Cotter Nutrition.

You are granted a license for personal use only. You may not:

• Copy, reproduce, or share materials with others

• Resell or distribute our intellectual property

All rights, title and interest in intellectual property rights relating to the Product including copyright, patents, trademarks, trade secrets, improvements, developments, proprietary information, know-how, processes, methods, business plans or models (including computer software and preparatory and design materials thereof) and all other intellectual property (whether registered or not) developed or created from time to time shall exclusively be owned by Mary Cotter Nutrition. While You may utilise the intellectual property, You understand that there shall be no transfer of ownership of the same.

Nothing that You see or read in the Product may be copied, reproduced, modified, distributed, transmitted, republished, displayed or performed for commercial use.

All other trademarks, service marks and trade names in this material are the marks of the respective owners and any unauthorised use is prohibited.

10. USE OF COMMUNICATION IN MARKETING

By engaging with us through any form of communication, including but not limited to testimonials, social media posts, emails, direct messages, and other written or verbal exchanges (collectively referred to as "Communications"), you grant us the right to use, reproduce, and incorporate such Communications in our marketing, promotional materials, and other public-facing content.

Group sessions may be recorded for internal use and future training. By participating, you consent to the use of your name, image, or voice unless you explicitly opt out.

Wins, testimonials, or feedback shared may be used in our marketing materials, anonymised unless otherwise agreed. You may opt out by contacting us at: hi@marycotternutrition.com

This clause applies to all Communications received before and after its effective date unless an opt-out is communicated.

11. PRIVACY POLICY

We respect your right to privacy and will only process personal information You provide to us in accordance with the General Data Protection Regulation (GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 as revised by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011, and other applicable privacy laws. For further information please read our Privacy Policy at https://www.marycotternutrition.com/privacy-policy

12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We are responsible to You for foreseeable loss and damage caused by us. If We fail to comply with these terms, We are responsible for loss or damage You suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if it is either obvious that it will happen or if We are both aware that it might happen, such as where You have discussed the possibility with us during the sales process.

We are not liable to You in any way for any indirect, special, incidental, punitive or consequential damages of any character, including without limitation damages for loss of goodwill, work stoppage, computer failure or malfunction, loss of data, loss of productivity or contract or any and all other commercial damages or losses.

If the Product damages your device or digital content belonging to You and this is caused by our failure to use reasonable care and skill, We will either repair the damage or pay You compensation. However, we will not be liable for damage which You could have avoided by following our advice, following installation/download instructions, or having in place the minimum system requirements as advised by us.

Our liability to You for any damage to your computer system or loss of data resulting from the downloading of content is limited to the amount You have paid for the Product. In no event shall we be liable for damages in excess of this sum.

13. OTHER IMPORTANT TERMS

You need our consent to transfer your rights under these terms to someone else. We may not agree to this as these terms grant a licence for your benefit only.

Nobody else has any rights under these terms – they are between You and us. No other person shall have any rights to enforce any of its terms.

Mary Cotter Nutrition accepts no responsibility whatsoever for any opinions, findings, recommendations, comments or content written on any social platform or website in connection with our Product, including any Facebook Group, by either You or any other Product user.

If a court finds part of these terms illegal, the rest will continue in force.

14. GOVERNING LAW

These terms are governed by and construed in accordance with the laws of the Republic of Ireland and you can bring legal proceedings in the Irish courts.